FAQ

1. Who is Daily Sneaks?

Daily Sneaks is a creative brand specialising in Print-on-Demand (POD) fashion products.
Each item is uniquely designed and handcrafted after you place your order.
We partner with Printify, one of the most reputable global fulfilment platforms, to ensure top-quality printing, craftsmanship, and reliable worldwide delivery.

2. How long will it take to receive my order?

Total delivery time includes processing time + shipping time.

  • Processing time: 2–7 business days (for printing, quality check, and packaging)

  • Estimated shipping time:

    • United States: 5–10 business days

    • United Kingdom & Europe: 7–14 business days

    • Canada: 10–15 business days

    • Australia & New Zealand: 10–18 business days

    • Other countries: 10–20 business days

Total estimated delivery time: approximately 10–25 business days, depending on your location.
You will receive a dispatch confirmation email with a tracking number once your order has been shipped.

3. Can I return or exchange my order?

Because all our products are made-to-order, we cannot accept returns or exchanges for change-of-mind, incorrect size, or preference.

However, we happily offer a free replacement or full refund if:

  • Your item arrives damaged, defective, or misprinted

  • You receive the wrong size, colour, or design

  • Your order is lost during shipping

To request a replacement or refund, please email info.dailysneakers@gmail.com within 20 days of receiving your order, including:

  • Your order number

  • Clear photos showing the issue

  • A short description of the problem

Our support team will review your case and respond within 3 business days.

4. How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number.
You can track your parcel by:

  • Clicking the tracking link in your dispatch email, or

  • Visiting the “Track Your Order” page on our website and entering your tracking number.

5. Can I change my shipping address after placing an order?

If you need to update your address, please contact us within 12 hours of placing your order at info.dailysneakers@gmail.com.
After your order enters the production stage, we unfortunately cannot modify or cancel it.

6. Will I have to pay customs duties or import taxes?

Some countries may charge import duties, VAT, or customs fees on international shipments.
These charges (if applicable) are the responsibility of the customer, as we have no control over or prior knowledge of local customs regulations.

7. Can I cancel my order?

  • Orders can be cancelled within 12 hours of placement, before production begins.

  • Once the printing process starts or the order has shipped, cancellations are no longer possible.

  • If your order has payment issues or address errors, please contact us immediately for assistance.

8. Where are your products made?

We collaborate with professional Printify print partners located in:

  • The United States

  • Europe

  • Asia

Your order will be produced at the print facility closest to your shipping address to minimise delivery time and environmental impact.

9. Are your products high quality?

Yes.
Every product is printed, inspected, and packaged by certified professionals through Printify’s global fulfilment network.
We use only high-quality inks and materials to ensure lasting durability and vibrant colour reproduction.
If you ever receive a faulty product, please contact us with photos — we’ll resolve it quickly.

10. Do you store my payment details?

No.
All payments are securely processed by Stripe and PayPal, using SSL encryption and compliant with PCI-DSS (Payment Card Industry Data Security Standard).
We do not store, process, or have access to your full card details, CVV, or expiry information.

11. How can I contact customer support?

You can reach us through:
Email: info.dailysneakers@gmail.com
Phone: +44 740 198 3263
Business hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

We aim to respond to all customer enquiries within 24 business hours.

12. How can I stay updated on new products or offers?

You can follow our updates through:

  • Our official website: www.dailysneaks.com

  • Email newsletter (subscribe via the footer of our website)

  • Our social media channels (links available in the footer)

13. How does Daily Sneaks protect my privacy?

We take your privacy seriously.
All information is processed according to our Privacy Policy.
Your data is encrypted, stored securely, and used only for order fulfilment and customer service purposes.

14. Do you ship internationally?

Yes.
We ship to most countries worldwide through reliable global carriers, including USPS, DHL, FedEx, Royal Mail, YunExpress, and 4PX.
All international parcels include tracking information for your peace of mind.

15. Can I request a custom design?

At this time, we do not offer custom design requests.
However, we regularly release new collections and limited-edition prints, so stay tuned for future updates.

16. How can I get discounts or promotions?

Join our newsletter to receive early access to exclusive discounts, special promotions, and new product launches.
We also run seasonal and holiday sales throughout the year.

17. What does Daily Sneaks stand for?

We believe in individuality, creativity, and quality.
Every product is made-to-order, ensuring it’s handcrafted specifically for you.
We are committed to transparency, craftsmanship, and excellent customer service — every step of the way.